You might remember a couple of months ago when I blogged (ok, went on a rant) about the poor quality and editing of ebooks.
That post,
Are eBooks Held to a Different Standard? chronicled my frustration with the fact that book after book after book available on my Kindle is riddled with typos and errors.
Finally, I was driven to write The Letter to both publisher and author outlining my dissatisfaction with a particular book that was particularly error-filled.
Customer Service at Publisher X responded within the first 24 hours. It was a relatively brief and somewhat uninformed response letting me know that my comments would be passed on to the appropriate editor.
The Author finally responded today. And, quite frankly, I believe her response clearly shows an author's perspective, and frustration, with mainstream publishing today. Even bestselling authors have begun to struggle with the increasingly lackadaisical approach to good editing, copyediting and attention to detail. In the rush to make books available as eBooks for the various available readers, the true core of
good publishing and
good editing appears to have fallen to the wayside in the rush for profits.
I must admit, I take this all quite personally. I
hate to have a good read spoiled by poor editing. It ruins the entire story. But apparently, I'm not the only one. The Author's voice, too, falls on deaf ears.
Her response to me, below....
(Please note: author name, publisher name and editor name have been pulled from this correspondence along with any personal information that might identify any of them.)
Dear Bethany,
I forwarded your e-mail to my agent who then forwarded it to my editor, demanding that they crack down on the "quality control" of the books they license to Kindle. I was so horrified by what you told me, I couldn't even look at the edition myself. I've complained to Publisher X about typo's in my books and sloppy Kindle editions, but your e-mail was so specific and articulate, I knew it would carry more weight than the author griping about the bad reproduction of her books. My agent has just gotten back to me saying that my Editor finally got back to her. Anyway, she has started taking the problem seriously and has promised to pay more attention to both the regular publication of my books and the Kindle editions. After all, this problem reflects on Publisher X and Editor. I do not set the type for my own books or do the final proofreading.
Thank you for the e-mail. It helped tremendously!
Let's face it folks, when an author's complaints about typos and sloppy editing is categorized as "griping", our industry has taken a huge step backwards. Publishers really need a good wake up call that consumers, and authors, are tired of poorly produced books.
Special thanks to this special author for responding so thoughtfully to my email!
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